Shipping and Returns
We ship everywhere!
We ship all orders, within continental USA, from our studio in California, primarily through USPS Priority mail, UPS or FedEx.
For international orders, we use DHL, USPS International Priority Mail or FedEx.
Delivery within USA:
Shipping charges are an additional $10 per packet for all orders up to $200. Orders above $200 enjoy free shipping.
You may track your order on the website after your order has shipped. Upon dispatch you will receive a confirmation email with the tracking details of your order.
International (out of USA) deliveries:
International shipping charges to your location will show up during the checkout.
International deliveries you may be subject to import duties and/or taxes of the country. We are not in a position to advice you on what custom duties/taxes you may have to pay and we cannot take that responsibility.
Although we try our best to ensure packages are delivered in a timely manner, we depend on third party logistics providers for our shipping. While we’ll do our best to deliver your packages on time and use the best providers we can, once a package is out with a delivery service, there is not much we can do when it takes a little longer to get to you than it should. We appreciate your patience in such situations.
At Craft Stories, we take great pride in the level of quality and authenticity of our designs. It is important for us that you love and are completely satisfaction with anything you buy from us.
If for any reason you feel dissatisfied, you are welcome to return it to us within 7 days of purchase- unworn/unused and in its original packaging for full refund or store credit. No returns or exchanges are accepted after 7 days. Please note: shipping charges cannot be refunded.
Vintage pieces are an exception to this. All sales of vintage/found items are final.
When returning items to us, the customer is responsible for all return shipping costs. Please send your items using trackable methods to ensure safe delivery. Till it reaches us, the packet is customer’s responsibility.
Also, please allow for slight variations between what you see on the website and the item you receive, due to the handcrafted nature of our work. These are the maker's marks and should be cherished as such. Our lacquered wooden items can have knots and inclusions- which are a testimony of their natural origin and not defects. If these things bother you, then you need to check with us before placing your order.-->